The Civic Issue Management System (CIMS) is a web-based platform designed to improve the reporting and resolution of urban civic problems such as potholes, waste management issues, and streetlight failures. It enables citizens to report issues using geotagged photos and detailed descriptions, making complaint registration more accurate and transparent. City officials can track, prioritize, and manage these reports efficiently through an interactive dashboard with real-time updates and trend analysis. The system also includes automated notifications to improve communication between citizens and authorities. Overall, CIMS enhances transparency, efficiency, and civic engagement, contributing to smarter and more responsive urban governance.